> ## Documentation Index
> Fetch the complete documentation index at: https://help.unclebbq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Discount Codes & Promotions

> Ordering help from Uncle J's Dirty Apron BBQ.

Uncle J's periodically offers discount codes for Pitmaster Rewards members, email subscribers, and special occasions. Here's how they work.

***

## Applying a Discount Code

Discount codes are entered at checkout, just before payment. Look for the **"Have a promo code?"** field on the order summary step — enter your code there and click **Apply**.

If the code is valid, the discount will be reflected in your order total before you complete payment.

***

## Types of Discounts

| Type | How It Works |
| - | - |
| **Percentage off** | Takes a percentage off your eligible subtotal (e.g. 10% off) |
| **Fixed dollar amount** | Deducts a flat dollar amount from your subtotal (e.g. \$5 off) |
| **Item-specific** | Applies only to certain menu items — other items are full price |

***

## Where to Get Codes

* **Email list** — Subscribe at [unclebbq.com/subscribe](https://links.unclebbq.com/subscribe) to receive promotional codes
* **Pitmaster Rewards** — Higher-tier members receive exclusive offers and milestone codes via email
* **Social media** — We occasionally share codes on our social channels
* **Special occasions** — Birthday offers and seasonal promotions go out to email subscribers

***

## Common Issues

**My code isn't working.**
A few things to check:

* Make sure the code is entered exactly as given — codes are case-sensitive
* Check the expiry date — many codes are time-limited
* Verify your order meets any minimum requirements (e.g. minimum subtotal)
* Some codes are restricted to specific items — if you don't have a qualifying item in your cart, the code won't apply

**Can I use two codes at once?**
No — only one discount code can be applied per order. Codes also cannot be stacked with Pitmaster Rewards redemptions at this time.

**My code expired. Can you extend it?**
Expired codes generally cannot be reactivated. [Contact us](https://links.unclebbq.com/contact) if you believe your code expired due to a technical issue and we'll look into it.

**I forgot to apply my code before paying.**
Unfortunately we cannot apply discount codes retroactively after an order is completed. Make sure to enter your code before clicking Pay.

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## Restrictions

* Codes cannot be applied to catering orders over \$250 (those go through a separate quoting process)
* Codes cannot be applied to delivery fees or taxes — only to the food subtotal
* Codes marked "one-time use" expire after their first successful redemption

***

Questions about a specific code? [Contact us](https://links.unclebbq.com/contact).


## Related topics

- [Customer Service](/customer-service/overview.md)
- [Pitmaster Rewards — Frequently Asked Questions](/customer-service/rewards-faq.md)
- [Pitmaster Rewards — How It Works](/customer-service/pitmaster-rewards.md)
- [Email Subscriptions & Marketing Preferences](/customer-service/email-subscriptions.md)
- [How to Delete Your Account & Data](/customer-service/account-deletion.md)


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