> ## Documentation Index
> Fetch the complete documentation index at: https://help.unclebbq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Online Ordering — How It Works

> Ordering help from Uncle J's Dirty Apron BBQ.

Ordering Uncle J's Dirty Apron BBQ online is fast, straightforward, and available right here at [unclebbq.com](https://links.unclebbq.com/home). This article walks you through the whole process from browsing the menu to getting your food.

***

## Step-by-Step

### 1. Browse the Menu

Go to [unclebbq.com/menu](https://links.unclebbq.com/menu) to see everything available. Items are grouped by category — proteins, sides, combos, and more. Each item shows a description and price.

### 2. Add Items to Your Cart

Click any item to add it to your cart. Some items have variations (size, quantity) — you'll be prompted to choose before adding.

Your cart total is always visible in the navigation bar. Click the cart icon to review what you've selected before checking out.

### 3. Checkout

At checkout you'll:

* **Choose pickup or delivery** (see [Delivery, Pickup & Scheduling](/customer-service/delivery-pickup) for more detail)
* **Enter your contact info** — used for order updates
* **Pay securely** — we accept Visa, Mastercard, American Express, and Discover via Stripe

You do not need an account to place an order. However, creating a free account unlocks [Pitmaster Rewards](/customer-service/pitmaster-rewards) — points earned on every order.

### 4. Order Confirmation

After payment you'll receive an **order confirmation email** with your order summary and reference number. Keep this — you'll need the reference number if you ever need to contact us about your order.

### 5. Pick Up or Wait for Delivery

* **Pickup orders** — your food will be ready at the counter. You'll receive a notification when it's ready.
* **Delivery orders** — you'll get a DoorDash tracking link via email so you can follow your order in real time.

***

## Troubleshooting

**I didn't receive a confirmation email.**
Check your spam folder first. If it's not there, [contact us](https://links.unclebbq.com/contact) with your name and the approximate order time and we'll look it up.

**I need to change or cancel my order.**
Once an order enters preparation it cannot be changed. Contact us as quickly as possible at [unclebbq.com/contact](https://links.unclebbq.com/contact) and we'll do our best to help.

**My payment was declined.**
Try a different card or payment method. If charges appear on your statement without a confirmation email, [contact us](https://links.unclebbq.com/contact) immediately — we'll investigate and ensure you're not charged without receiving your order.

**The ordering system says "online ordering is currently offline."**
We occasionally close online ordering during high-volume periods or when we're unable to fulfil new orders in a reasonable time. Check back in a little while or call us directly.

***

Questions? [Contact us](https://links.unclebbq.com/contact) and we'll help you out.


## Related topics

- [Customer Service](/customer-service/overview.md)
- [Delivery, Pickup & Scheduling](/customer-service/delivery-pickup.md)
- [Pitmaster Rewards — How It Works](/customer-service/pitmaster-rewards.md)
- [Contact Us, Hours & Location](/customer-service/contact-hours.md)
- [Discount Codes & Promotions](/customer-service/discount-codes.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.