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Uncle J’s Dirty Apron BBQ is committed to making sure every order meets your expectations. Our refund policy is straightforward and handled on a case-by-case basis.

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Our Policy

Refunds are issued at the sole discretion of a manager. Not every request will result in a refund — we review each situation individually and make a fair determination based on the circumstances. We take every concern seriously. If something went wrong with your order, we want to make it right — but the final decision on whether a refund is issued rests with management.

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Common Situations We Review

This table is a general guide only. All decisions are made by a manager after reviewing the specifics of your situation.

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How to Request a Refund

  1. Contact us at unclebbq.com/contact as soon as possible after receiving your order
  2. Include your order number — this speeds up the review considerably
  3. Describe what happened — the more detail you provide, the faster we can help
  4. Attach a photo if relevant (e.g. wrong item, quality issue)
A manager will review your request and respond within 1–2 business days.

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Refund Processing

If a refund is approved:
  • Credit/Debit card orders — Refund is issued to the original card within 3–5 business days, depending on your bank
  • Stripe-processed payments — Refunds appear as a reversal on your statement
  • Partial refunds may be issued for individual missing or incorrect items rather than the full order total

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What We Cannot Refund

  • Orders where food was consumed without issue and a refund is requested after the fact
  • Dissatisfaction based on personal taste preference (we recommend checking our menu descriptions before ordering)
  • Orders placed in error by the customer (wrong address, wrong quantity, etc.) where the order was prepared and delivered as specified

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Questions?

If you have any questions about our refund policy or want to check the status of a submitted request, please contact us directly. Last updated: June 2026