Contact
The fastest way to reach us is through our website: 👉 unclebbq.com/contact Fill out the contact form and a member of our team will get back to you within 1–2 business days. For urgent matters — especially anything related to an order in progress — please call us directly. The phone number is listed on our contact page.What We Can Help With
- Order issues (wrong item, missing item, delivery problem)
- Refund requests
- Catering inquiries
- Pitmaster Rewards questions
- Press and media requests
- General questions and feedback
Location
We’re located in Joliet, IL. Exact address, parking info, and a map are available on our contact page.Hours
Current hours are posted on the contact page and kept up to date. Hours can vary on holidays and for private events — if you’re making a special trip, it’s worth checking before you head over.Online Ordering Hours
Online ordering follows kitchen hours. When the kitchen closes, online ordering closes. If you see a message that ordering is temporarily unavailable, check back soon or plan ahead with a scheduled order next time.Social Media
Stay up to date on specials, new menu items, and behind-the-scenes pit action:- Follow us on Facebook and Instagram (links in the footer at unclebbq.com)
- Check our News Releases page for official announcements
We love hearing from the Pit Crew. Don’t be a stranger.